Frequently Asked Questions
Order & Shipping
| What Currency are the prices on the Website in? All prices are in Singapore Dollars (SGD) |
How much does shipping cost for Singapore? Singpost Registered (Smartpac) : S$ 3.60 Shipping Fee |
| Do you ship Internationally? Yes, we do ship Internationally. The shipping fee may vary depending on your location. List of Countries with No Singapore Post Enhanced Liability Coverage. Currently, do not available ship to Ukraine, UZBEKISTAN (Republic Of), URUGUAY (Eastern Republic of), UGANDA, North Korea, Iran, Iraq, Russia Federation, Afghanistan, Burundi, Eritrea, Liberia, Sierra Leone, Angola, Cote d'Ivoire, Ethiopia, Nicaragua, Somalia, Belarus, Central African Republic, Guinea-Bissau, Nigeria, Sudan, Benin, Cuba, Syria, Bosnia and Herzegovina, Democratic Republic of the Congo, Togo, Burma (Myanmar), El Salvador, Ivory Coast, Rwanda, Uganda, Yemen & Zimbabwe. |
How do I track my order? Upon arrangement of courier, a tracking email will be sent to you with your tracking details. |
Delivery Time Delivery time is estimated to take about your order will be processed within 1-3 working days. (Please note Weekend and Singapore Public Holidays are not our working days.) You will receive a tracking number via email/WhatsApp msg once the order is shipped. |
How long will it take to receive my order? Typically, it takes 3-5 business days to receive your order. (* For Singapore ONLY) |
Exchange & Return
Can I exchange an item? There will be no cancellations, refunds, or exchanges once the order has been confirmed. |
Can I amend or cancel my order? We regret to inform you that no changes can be made to your order after it has been confirmed. This is to facilitate faster processing of orders and smooth operations. |
What is your return policy? There will be no cancellations, refunds, or exchanges once the order has been confirmed. |
For more details, please refer to our Exchange & Return Policy Note that sale items, limited release & customized pieces are not eligible for returns and exchanges. |
| I received an incorrect/defective product. What should I do? Apologies for the oversight! Do contact us immediately and provide your order number, Contact & Email, product photos for further assistance. Please email us at mymagicaldreamsjewelry@gmail.com within 3 days of receiving the item. We will get in touch with you as soon as possible. |
Orders
Do I have to create an account to shop with My Magical Dreams Jewelry?
Yes, we advise you to register an account before making a purchase. Being our member will allow you to track your order status with some clicks easily. It will also give you some benefits such as regular newsletters, and first-hand news of our exclusive discounts and special offers! By having an account with us, you will enjoy a smoother purchasing experience because the system will have all information ready for your next purchase.
How long will it take for my order to be processed?
(Order preparation timeframe) :-
| Handmade Earrings : 1-3 days or earlier |
| Handmade Bracelet : 2-4 days or earlier |
| Handmade Necklace : 2-4 days or earlier |
| Handmade Resin / Clay Jewelry : 3-5 days or earlier |
| Handmade Resin / Clay Hair Accessories : 3-5 days or earlier |
| Handmade Resin Keychain & Bag Charm : 2-5 days or earlier |
Are your handmade jewelry suitable for sensitive skin?
Yes, all our jewelry is nickle and lead free. Hypoallergenic for sensitive skin.
Jewelry Care Tips
Tarnishing is completely natural. Be sure to have a silver polishing cloth handy so you can easily restore its shine. When not in use, be sure to store it in a dark, cool place in an airtight packet. For more details, please refer to our Care Information
Where can I get the latest updates on new launches and promotions?
Follow us on Facebook and Instagram for the latest updates!
Please note that:
* Scratches on the handmade jewelry are not considered to damaged/defective as the glossy surface of the handmade project Resin/Clay is not scratch-proof.
* All handmade Jewelry color shadem lighting effects, monitor's brightness, contract and other settings, there might be some slight differences in the color tone/shade of photo and the actual items.
* Authentic Freshwater Pearls are usually not perfectly round or identical. They come in various sizes, shapes and may have minor flow on the surface.